Optical Manager - Deerfield Square

Warby Parker•Deerfield, IL

8h•$24 - $31

About The Position

Warby Parker is seeking an Optical Manager to lead the store’s Opticians and provide customers with knowledgeable, high-quality eyewear service. The role combines hands-on optical work—such as taking measurements, fitting and adjusting eyewear, checking finished products, and explaining prescriptions and product offerings—with coaching and team leadership. The Optical Manager helps maintain service and optical standards, support store operations, and foster an encouraging, productive, and safe environment. The position reports to the Store Leader.

Requirements

Licensed dispensing optician in states that require licensure, or ABO-certified optician in states that do not require licensure.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, including the ability to model appropriate behavior and drive optical metrics.
Professional and open-minded when making decisions on behalf of the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms in accessible language.
Commitment to providing exceptional service to customers and teammates.
Detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage, coach, and mentor Opticians through feedback, development conversations, and leading by example on the sales floor.
Uphold customer service standards and implement retail experience programs to increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current on HR policies and procedures and use company resources to support a productive, safe store culture and employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.
Drive optical metrics and adhere to strict optical standards.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
401(k) retirement savings plan
Parental leave
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical education reimbursement
Free eyewear
Variable compensation for eligible employees
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek