Optical Manager
About The Position
The Manager OptimEyes oversees daily operations and leads a team at the Super Vision Center, supporting exceptional patient care and service. The role focuses on resolving patient concerns, developing employees, and ensuring efficient, cost-effective operations in support of Henry Ford Health’s community care initiatives. The position is part of Henry Ford Health’s Community Care Services. The Super Vision Center’s community-based programs aim to expand access to essential eye care by providing comprehensive optical solutions and connecting people from diverse populations with needed care and health resources.
Requirements
- High school diploma or GED.
- Strong business acumen and financial understanding, including pro forma business plan analysis.
- Proficiency with Excel.
- Ability to coach team members.
- Previous optical experience.
- Excellent oral and written communication skills.
- Completion of all required training courses.
Nice To Haves
- Associate degree.
- ABO Certification.
Responsibilities
- Oversee daily Super Vision Center operations and employees to ensure exceptional patient care and service.
- Receive and resolve customer concerns and complaints within established guidelines.
- Analyze training needs and develop and administer training plans to support employee growth.
- Administer corporate policies and procedures, ensuring compliance and efficiency.
- Manage cost-effective operations, maintain records, and prepare required reports.
Benefits
- Opportunities for continuous learning and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
