Sales Manager (Optical Retail)

Career Opportunities with Now Optics•Erie, PA

19d•Onsite

About The Position

The Sales Manager at Stanton Optical is a sales leader who assists the Brand Manager in supervising and executing action plans to improve sales performance and build a positive, results-driven team environment. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff. It provides exposure to Senior Leadership and opportunities for professional development and advancement. The Sales Manager frequently supports Brand Manager duties and acts as Manager on Duty. The role helps ensure sales goals, customer service standards, store talent development, clinical partnerships, and lab production commitments are met. It also performs basic optical lab tasks to help deliver eyeglasses accurately and on time.

Requirements

At least one year of leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, training new team members, and maintaining development plans for associates.
Build strong partnerships with Clinical Services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are meeting desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production to meet Now Service and Ready When Promised commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
Ensure customer orders are delivered accurately and on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments to patients to ensure compliance with Now Service and Ready When Promised.
Perform other duties as assigned and required.