Sales Manager - AutoNation Ford Valencia
About The Position
The Sales Manager leads a sales team to create an exceptional customer experience. The role is responsible for selecting, training, coaching, developing, and retaining Sales Associates, and driving team performance to increase market share, achieve targeted unit sales and profit margins, and delight customers. The Sales Manager sets sales goals and performance expectations, drives day-to-day operations, manages customer negotiations and vehicle trade appraisals, and oversees customer traffic across the showroom, e-commerce, and phone channels. The role also partners with the General Manager and/or General Sales Manager on vehicle inventory planning and helps manage controllable expenses for the new and used vehicle departments. Success is measured by achieving targeted unit sales and gross profit, Associate retention, and Customer Satisfaction Index results. Career growth opportunities may include Used Vehicle Manager or Financial Services Director.
Requirements
- High school diploma or equivalent.
- Proven success in auto retail sales.
- Proven leadership ability to mentor and train others.
- Ability to set and achieve targeted goals.
- Ability to drive an exceptional customer experience.
- Demonstrated communication and interpersonal skills.
- Organization and follow-up skills.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.
Nice To Haves
- Proven leadership experience.
- Strategic thinking and execution skills.
- Passion for innovation and people development.
Responsibilities
- Lead the team in a way that supports AutoNation’s Vision and Mission.
- Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
- Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
- Drive the business through a high level of involvement in day-to-day operations.
- Manage the negotiation process with Sales Associates, ensuring customers understand vehicle purchase options and pricing.
- Appraise vehicles for trade.
- Manage customer traffic across the showroom, e-commerce, and phone channels.
- Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
- Assist in managing controllable expenses for the New and Used Vehicle Departments.
- Analyze business performance, identify shortfalls, and develop action plans to improve results.
- Select, train, coach, develop, and retain Sales Associates.
Benefits
- Competitive compensation.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Deals and discounts through YouDecide, a website with offers from providers and retailers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
