Sales Manager | Camden NoMa/South Capitol

Camden•Washington, DC

22h

About The Position

Camden’s Sales Managers are responsible for delivering sales excellence across their multifamily portfolio. They foster a high-performing sales culture and create team purpose, motivation, and accountability. The role directly supervises the leasing team and drives sales and revenue performance. With leadership support, Sales Managers train, develop, and empower leasing staff to meet sales goals. The Sales Manager oversees sales operations at one or more communities, allocates resources according to business needs, and collaborates with leadership to set and achieve portfolio goals. The position develops team capability, improves sales processes, supports company initiatives, promotes resident retention, resolves escalated issues, and uses market knowledge and performance tools to improve results. It also includes administrative responsibilities, periodic work-related travel, and regular interaction with residents, employees, and the outdoor environment while touring communities.

Requirements

At least two years of leasing experience in residential property management.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to maintain a professional demeanor in high-stress situations.
Self-motivation and ability to take initiative without instruction.
Ability to work a varied schedule, including weekends and holidays as required, and to work long hours and odd schedules when called upon.
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Attendance and punctuality are essential.

Nice To Haves

Supervisory experience.

Responsibilities

Oversee sales operations at one or more communities and allocate resources according to business needs, including scheduling staff across communities.
Collaborate with leadership to set goals for net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
Motivate the leasing team to capture leads with a customer-focused mindset and hold the team accountable for sales goals.
Develop, train, and manage a high-performing team by fostering trust and cooperation, recognizing contributions, coaching in real time, supporting career goals, and addressing employee concerns.
Identify opportunities to improve sales tools and processes and share best practices with peers and leaders.
Ensure company initiatives communicated by support teams are implemented.
Create weekly and monthly strategies to achieve portfolio goals, using support departments and tools to address underperforming metrics.
Promote resident retention through timely, customer-focused communication and use of Camden’s Loyalty Loop program.
Train and empower leasing staff to overcome sales, retention, and customer-service objections; serve as an escalation point for unresolved issues.
Lead by example and contribute to employee engagement and Camden’s mission to improve lives, one experience at a time.
Communicate and connect with team members through frequent one-on-one check-ins and sales team meetings.
Maintain knowledge of the industry, competition, and market and apply it to improve portfolio results and outperform competitors.
Monitor customer relationship management tools and sales performance dashboards to improve sales, efficiency, and effectiveness.
Complete administrative tasks, including system-based approvals, in a timely manner.
Tour, show, and inspect apartments and travel periodically by automobile for work-related activities; airline and overnight travel may also be required.