Sales Manager | Camden Washingtonian/Fallsgrove

Camden • Gaithersburg, MD

9h

About The Position

Camden’s Sales Managers are responsible for delivering sales excellence across their multifamily portfolio. They foster a high-performing sales culture and create team purpose, motivation, and accountability. The Sales Manager directly supervises the leasing team and drives sales and revenue performance. With leadership support, they train, develop, and empower leasing staff to achieve sales goals. The role oversees sales operations at one or more communities, works with leadership to set and exceed performance goals, develops weekly and monthly strategies, and ensures company initiatives are implemented. It also focuses on resident retention, customer service, resolving escalated issues, improving sales processes, and maintaining knowledge of industry and market conditions. The position includes administrative responsibilities, travel between communities, and regular interaction with employees and residents.

Requirements

• At least two years of leasing experience in residential property management.
• Ability to meet and exceed sales and customer-service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Ability to maintain a professional demeanor in high-stress situations.
• Self-motivation and ability to take initiative without instruction.
• Ability to work a varied schedule, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
• Professional written and verbal communication skills.
• Ability to perform the essential functions of the position, with or without reasonable accommodations.

Nice To Haves

• Supervisory experience.

Responsibilities

• Oversee sales operations at one or more communities.
• Allocate resources across communities according to business needs, including scheduling team members to work at multiple communities.
• Collaborate with leadership to set goals for net market rent, revenue, occupancy, new leases, renewals, and customer sentiment scores.
• Motivate the leasing team to capture all leads with a customer-focused mindset and hold the team accountable for sales goals.
• Develop, train, and manage a high-performing team through coaching, recognition, cooperation, and support for career goals.
• Maintain an open-door policy to address employee issues and concerns.
• Identify opportunities to improve sales tools and processes and share best practices with peers and leaders.
• Ensure company initiatives from support teams are implemented.
• Create weekly and monthly strategies to achieve portfolio goals, focusing on underperforming metrics and leveraging support departments and tools.
• Promote resident retention through timely communication and use of Camden’s Loyalty Loop program.
• Train and empower leasing staff to handle sales, retention, and customer-service objections.
• Serve as an escalation point for unresolved issues.
• Lead by example and contribute to employee engagement and Camden’s mission to improve lives, one experience at a time.
• Communicate and connect with team members through frequent one-on-one check-ins and sales team meetings.
• Maintain knowledge of the industry, competition, and market and apply it to improve portfolio results.
• Monitor customer relationship management tools and sales performance dashboards to improve sales and operational efficiency.
• Complete administrative tasks, including system-based approvals, on time.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Employee share purchase plan.
• Manager roles may be eligible for new move-in leasing incentives and discretionary quarterly and annual bonuses, as well as restricted share awards, based on individual contribution, community performance, and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed