Sales Manager | Camden Washingtonian/Fallsgrove

Camden • Gaithersburg, MD

23h • $68,000 - $75,000

About The Position

Camden’s Sales Managers are responsible for delivering sales excellence across their multifamily portfolio. They foster a high-performing sales culture and create team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and drive sales and revenue performance. With leadership support, they train, develop, and empower leasing staff to achieve sales goals.

The role oversees sales operations at one or more communities, allocates resources according to business needs, and develops strategies to meet portfolio goals. It focuses on sales, revenue, occupancy, leases, renewals, resident retention, and customer sentiment, while supporting company initiatives and improving sales tools and processes. The Sales Manager also monitors sales dashboards and customer relationship management tools, handles escalated issues, and completes administrative tasks.

The position is based in a typical office setting, with daily exposure to outdoor conditions while touring the community. It involves apartment tours and inspections, mobility including stair climbing, repetitive hand and wrist motion, periodic automobile travel, and possible airline travel or overnight trips. The role may require long hours and irregular schedules, including weekends and holidays, and involves stressful, urgent, novel, and diverse situations.

Requirements

• At least two years of leasing experience in residential property management.
• Ability to meet and exceed sales and customer service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Ability to maintain a professional demeanor in high-stress situations.
• Self-motivation and ability to take initiative without instruction.
• Ability to work a varied schedule, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
• Professional written and verbal communication skills.
• Ability to perform the essential functions of the position, with or without reasonable accommodations.

Nice To Haves

• Supervisory experience.

Responsibilities

• Oversee sales operations at one or more communities and allocate resources based on business needs, including scheduling team members across communities.
• Collaborate with leadership to set goals for net market rent, revenue, occupancy, new leases, renewals, and customer sentiment.
• Motivate the leasing team to capture leads with a customer-focused approach and establish accountability for sales goals.
• Develop, train, and manage a high-performing team by fostering trust and cooperation, recognizing contributions, coaching through challenges, and supporting career goals.
• Maintain an open-door policy to address employee issues and concerns.
• Identify opportunities to improve sales tools and processes, and share best practices with peers and leaders.
• Ensure that company initiatives shared by support teams are implemented.
• Create weekly and monthly strategies to achieve portfolio goals, leveraging support departments and tools and focusing on underperforming metrics.
• Promote resident retention through timely, customer-focused communication and use of Camden’s Loyalty Loop program.
• Train and empower leasing staff to handle objections related to sales, retention, and customer service, and serve as an escalation point for unresolved issues.
• Lead by example and contribute to employee engagement and Camden’s mission to improve lives, one experience at a time.
• Communicate and connect with team members through frequent one-on-one check-ins and sales team meetings.
• Maintain knowledge of the industry, competition, and market, and use it to assess portfolio performance and improve results.
• Monitor customer relationship management tools and sales performance dashboards to improve sales, efficiency, and effectiveness.
• Complete administrative tasks, including system-based approvals, in a timely manner.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Employee share purchase plan.
• Potential eligibility for new move-in leasing incentives and discretionary quarterly and annual bonuses.
• Potential eligibility for a restricted share award.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed