Sales Manager - Family Service

Service Corporation International•Arlington, TX

5d•$95,700 - $184,400

About The Position

The Sales Manager develops and leads a well-trained sales staff to meet or exceed sales quotas, increase market share and grow the customer base within established budgetary levels. The role maintains high ethical standards and ensures compliance with Company policies and procedures. The position manages and coaches Sales Counselors, providing initial and ongoing sales instruction and serving as their primary resource on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, compliance, and customer service. The Sales Manager also develops community-focused marketing programs, monitors competitor pricing, and participates in community events to build prospects and awareness. Additional duties include reviewing contracts for legal and policy compliance, approving customer discounts, preparing financial-control reports, maintaining sales materials and equipment, ensuring sales programs and incentives are appropriately budgeted and approved, and keeping sales rooms and offices orderly. The role ensures Sales Counselors follow the Code of Conduct, hold required licenses, and comply with applicable regulations.

Requirements

High school education or equivalent.
Three to five years of sales management experience.
Valid state or province driver’s license with a good driving record.
Insurance license as required by state or province law and prescribed by the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to service customers.
Ability to set challenging but achievable goals for employees.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople and sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use the methods set forth in training manuals and observe Company policies and procedures.
Provide initial and ongoing sales instruction to ensure Sales Counselors meet or exceed customer needs.
Manage and coach Sales Counselors, serving as their primary resource on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, sales guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Analyze and remain aware of competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state/provincial and federal laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with Company policies.
Maintain clean and orderly sales rooms and offices that provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state/provincial, and local regulations.