Family Service Counselor (Sales)

Park Lawn Corporation • Loves Park, IL

11d

About The Position

The Family Service Counselor establishes professional relationships with client families and ensures their needs are met at the time of need or through pre-need arrangements. The role presents options for interment, cemetery property, merchandise, and services in a way that exceeds family expectations. It combines client service, outside sales, community outreach, compliance, and follow-up. The position has no direct supervisory responsibilities and reports progress to the Sales Manager.

The counselor works in an indoor office setting and may also perform duties outdoors on cemetery grounds, where exposure to weather, uneven ground, dust, gas, or fumes is possible. The position may involve up to 10 percent out-of-area and overnight travel, with travel primarily local during the business day. Compensation eligibility includes base hourly pay, commissions, and potential incentives tied to performance goals.

Requirements

• Prefer a college degree or some college; a four-year degree or an equivalent combination of education, training, and experience is preferred.
• A proven track record of success in outside sales production is strongly preferred.
• May be required to possess or obtain an insurance license as required by applicable state law.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Tact and professionalism when handling complaints or dissatisfaction with services or merchandise.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Ability to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds; may also need to reach, push, and pull.
• Ability to work outdoors when required and tolerate possible exposure to inclement weather, extreme temperatures, uneven ground, dust, gas, fumes, chemicals, or bloodborne pathogens.

Nice To Haves

• Bilingual ability.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.

Responsibilities

• Perform duties professionally and with care, honesty, integrity, and ethical business judgment.
• Provide cemetery tours and guide families to cemetery lot locations.
• Build relationships with client families, provide excellent service, and develop potential referrals while attending services and visitations.
• Schedule and conduct aftercare appointments to assess client family satisfaction and obtain referrals.
• Ensure compliance with applicable state and industry regulations and company policies by completing required documents accurately, verifying interments, and conducting random audits.
• Follow pricing structures and required timelines, and submit contracts, documents, and payments to the Business Office.
• Report progress to the Sales Manager and submit required reports on time.
• Develop new prospects and community contacts through presentations about merchandise, services, and pre-need arrangements at businesses, family homes, and public community events.
• Maintain positive communication and cooperation with funeral homes, departments, and team members.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client family information.
• Participate in required location-specific and company training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options with a company match, available to full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.
• Eligibility for base hourly pay, commissions, and performance-based incentive potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed