Family Service Counselor (Sales)

Forest Lawn Cemetery & Mausoleum • Houston, TX

6d

About The Position

The Family Service Counselor establishes professional relationships with client families and ensures their needs are met at the time of need or on a pre-need basis. The role presents options for interment, cemetery property, merchandise, and related services in a way that meets or exceeds family expectations. The position combines client service, sales, community outreach, documentation, and coordination with funeral homes and internal teams.

The position is generally performed in an indoor office setting, with outdoor duties on cemetery grounds that may involve inclement weather, extreme temperatures, uneven ground, dust, gas, or fumes. Local business-day travel is typical; the role may require up to 10 percent out-of-area and overnight travel. Compensation eligibility includes base hourly pay, commissions, and performance-based incentives.

Requirements

• A college degree or some college is required; a four-year degree or an equivalent combination of education, training, and experience is preferred.
• A proven record of success in outside sales production is strongly preferred.
• May need to possess or obtain an insurance license, as required by applicable state law.
• Valid state-issued driver's license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Willingness to help grow market share through community involvement.
• Tact and professionalism when addressing complaints or dissatisfaction with services or merchandise.
• Ability to maintain an organized, positive working environment through communication.
• Ability to handle multiple projects, prioritize tasks, and exercise good judgment.
• Ability to climb, sit, stand, bend, and kneel; frequently lift up to 25 pounds; and reach, push, and pull.
• Ability to work outdoors when needed, with possible exposure to inclement weather, extreme temperatures, uneven ground, dust, gas, fumes, chemicals, or blood-borne pathogens.

Nice To Haves

• Bilingual ability.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.

Responsibilities

• Serve families professionally and compassionately, helping them understand options for interment, cemetery property, merchandise, and related services.
• Provide cemetery tours and guide families to lot locations.
• Build relationships with client families, attend services and visitations, and schedule and conduct aftercare appointments to support satisfaction and develop referrals.
• Complete required documents accurately, follow the interment verification process, conduct random audits, and comply with state and industry regulations and company policies.
• Follow pricing structures and required timelines, submitting contracts, documents, and payments to the Business Office.
• Report progress to the Sales Manager and submit required reports on time.
• Develop new prospects and community contacts through presentations at businesses, family homes, and public events, including presentations about merchandise, services, and pre-need arranging.
• Maintain positive communication and cooperation with funeral homes, departments, and team members.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client-family information.
• Participate in required location-specific and company training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options with company match for full-time and part-time employees.
• Vacation, personal days, and sick days, based on role.
• Employee discounts on services, merchandise, and property.
• Eligibility for base hourly pay, commissions, and performance-based incentives.

What This Job Offers

• Job Type: Full-time