Family Service Counselor (Sales)

Greenlawn Memorial Garden • Spartanburg, SC

7d

About The Position

The Family Service Counselor establishes professional relationships with client families and ensures their needs are met at the time of need or through pre-need arrangements. The role presents options for interment, cemetery property, merchandise, and services, aiming to exceed family expectations. It combines client service, outside sales, community outreach, compliance, and administrative responsibilities. The position has no direct supervisory responsibilities. Duties are generally performed in an indoor office setting, with some outdoor work and travel; the role may require up to 10 percent out-of-area and overnight travel, though travel is primarily local during the business day.

Requirements

• Prefer a college degree or some college; a four-year degree or an equivalent combination of education, training, and experience is preferred.
• A proven record of success in outside sales production is strongly preferred.
• May need to possess or be able to obtain an insurance license as required by applicable state law.
• Valid state-issued driver's license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Tact and professionalism when addressing complaints or dissatisfaction with services or merchandise.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) is preferred.
• Physical ability to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds; may also need to reach, push, and pull.
• Ability to work outdoors with possible exposure to inclement weather, extreme temperatures, uneven ground, dust, gas, or fumes; possible exposure to chemicals or blood-borne pathogens is considered low risk.

Nice To Haves

• Four-year degree or equivalent combination of education, training, and experience.
• Proven success in outside sales production.
• Bilingual ability.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint).

Responsibilities

• Perform duties professionally and with care, maintaining personal appearance, honesty, integrity, and ethical business practices.
• Provide tours and guide families to cemetery lot locations.
• Build relationships, provide excellent service, and develop potential referrals while attending services and visitations; schedule and conduct aftercare appointments to ensure family satisfaction and obtain referrals.
• Follow state and industry regulations and company policies and procedures; complete required documents accurately, verify interments properly, and conduct random audits.
• Adhere to pricing structures and required timelines by submitting contracts, documents, and payments to the Business Office.
• Report progress to the Sales Manager and submit required reports on time.
• Develop new prospects and community contacts through presentations about merchandise, services, and pre-need arrangements at business locations, client family homes, and public community events.
• Maintain positive communication and cooperation with funeral homes, departments, and team members.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client family information, including sales and marketing materials and client details.
• Participate in required location- and company-specific training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options with company match for full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed