Family Service Counselor (Sales)

Hendersonville Funeral & Cremation • Hendersonville, TN

11d

About The Position

The Family Service Counselor establishes professional relationships with client families and ensures their needs are met at the time of need or on a pre-need basis. The role presents options for interment, cemetery property, merchandise, and services, with the goal of exceeding family expectations. The position includes outside sales, community outreach, customer service, and administrative responsibilities. Compensation eligibility includes base hourly pay, commissions, and incentive potential based on performance goals.

The position generally involves working in an indoor office setting, with outdoor duties that may involve exposure to weather, uneven ground, dust, gas, or fumes. It may require up to 10 percent out-of-area and overnight travel, though travel is primarily local during the business day. This role has no direct supervisory responsibilities.

Requirements

• Prefer a college degree or some college; a four-year degree or an equivalent combination of education, training, and experience is preferred.
• A proven record of success in outside sales production is strongly preferred.
• May need to possess or be able to obtain an insurance license as required by applicable state law.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Handle complaints or dissatisfaction with services or merchandise tactfully and professionally.
• Maintain a positive working environment through organization and communication.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Meet physical demands including climbing, sitting, standing, bending, kneeling, and frequently lifting up to 25 pounds; reaching, pushing, and pulling may also be required.

Nice To Haves

• Bilingual ability is a plus.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint, is preferred.

Responsibilities

• Perform duties professionally and compassionately, demonstrating honesty, integrity, ethical business conduct, and appropriate personal appearance.
• Provide tours and guide families to cemetery lot locations.
• Build relationships with client families, provide excellent service, develop potential referrals, attend services and visitations, and conduct aftercare appointments.
• Follow applicable state and industry regulations and company policies; complete required documents, verify interments, and conduct random audits.
• Adhere to pricing structures and submit contracts, required documents, and payments to the Business Office within required timelines.
• Report progress to the Sales Manager and submit required reports on time.
• Develop new prospects and community contacts through presentations about merchandise, services, and pre-need arrangements at businesses, family homes, and community events.
• Communicate and cooperate with funeral homes, departments, and team members to deliver service that exceeds family expectations.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client-family information, including sales and marketing materials and client details.
• Participate in required location and company training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options, with a company match, for full-time and part-time employees.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.
• Eligibility for base hourly pay, commissions, and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree