Family Service Counselor
About The Position
The Family Service Counselor serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, serves as the primary contact for families, and contributes to cemetery revenue. The counselor generates leads through prospecting, referrals, and community networking; presents options to families; and builds trust-based relationships through attentive communication and follow-through. The position also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Ability to pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state/province law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience is preferred.
Responsibilities
- Prospect for at least 1–2 hours each day.
- Obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present presentations to families served and referred families.
- Maintain and track activity levels to ensure productivity.
- Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
- Listen and communicate honestly and with genuine concern to understand families’ unique needs and offer valuable solutions.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and seek referrals to educate families, relatives, and friends about the benefits of pre-planning.
- Maintain continuity from at-need services through aftercare and future family protection services.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts to prepare for current needs and sales.
- Share family concerns with the SCI team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
