Family Service Counselor (Sales)

Harpeth Hills Memory Garden • Nashville, TN

13d

About The Position

The Family Service Counselor establishes professional relationships with client families and ensures their needs are met at the time of need or through pre-need arrangements. The role presents options for interment, cemetery property, merchandise, and services with the goal of exceeding family expectations. It combines client service, cemetery tours, aftercare, sales, community outreach, regulatory compliance, and administrative reporting. The position has no direct supervisory responsibilities. Work is generally performed in an indoor office setting, with outdoor duties at the cemetery and travel that may include up to 10 percent out-of-area and overnight travel; travel is primarily local during the business day.

Requirements

• Prefer a college degree or some college; four-year degree or an equivalent combination of education, training, and experience is preferred.
• Valid state-issued driver’s license in good standing and an acceptable driving record.
• Ability to read, write, and speak English fluently.
• Attend and perform work professionally and courteously in accordance with employer requirements.
• Demonstrated willingness to help grow market share through community involvement.
• Tact and professionalism when addressing complaints or dissatisfaction with services or merchandise.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Ability to handle multiple projects simultaneously, prioritize tasks, and exercise good judgment.
• Ability to climb, sit, stand, bend, and kneel, and frequently lift up to 25 pounds; may also need to reach, push, and pull.
• May require an insurance license, or the ability to obtain one, as required by applicable state law.

Nice To Haves

• Four-year degree or an equivalent combination of education, training, and experience.
• Proven track record of success in outside sales production.
• Bilingual ability.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint.

Responsibilities

• Provide professional, caring service and maintain personal appearance, honesty, integrity, and ethical business practices.
• Give cemetery tours and guide families to cemetery lot locations.
• Build relationships with client families, attend services and visitations, provide excellent service, and develop potential referrals.
• Schedule and conduct aftercare appointments to support family satisfaction and obtain referrals.
• Follow state and industry regulations and company policies; accurately complete required documents, verify interments, and conduct random audits.
• Follow pricing structures and submit contracts, required documents, and payments to the Business Office within required timelines.
• Report progress to the Sales Manager and complete and submit required reports on time.
• Develop new prospects and community contacts through presentations about merchandise, services, and pre-need arrangements at businesses, client family homes, and community events.
• Maintain positive communication and cooperation with funeral homes, departments, and team members.
• Meet or exceed company revenue-generation standards to maintain employment and benefits eligibility.
• Protect confidential company and client family information, including sales and marketing materials and client details.
• Participate in required location and company training.
• Identify and respond to hazards at the location and on the grounds.
• Perform other duties as assigned.

Benefits

• Financial assistance programs supporting education and development in industry-related subjects.
• Health and welfare plans and savings account options.
• 401(k) and Roth retirement plan options for full-time and part-time employees, with company match.
• Vacation, personal days, and sick days based on role.
• Employee discounts on services, merchandise, and property.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed