Sales Manager - Family Service

SCI Shared Resources•Arlington, TX

About The Position

The Sales Manager develops and leads a well-trained sales staff to meet or exceed sales quotas, increase market share and grow the customer base within established budget levels. The role requires maintaining high ethical standards and following company policies and procedures. The Sales Manager supports sales counselors, develops community marketing programs, oversees expenses and contract compliance, and maintains sales operations and regulatory compliance.

Requirements

High school diploma or equivalent.
Three to five years of sales management experience.
Valid state or provincial driver’s license and a good driving record.
Insurance license when required by state or provincial law and the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable employee goals.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet or exceed established location sales quotas.
Ensure Sales Counselors use methods set out in training manuals and follow company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Serve as the primary reference for Sales Counselors on aftercare, prospecting, product knowledge, presentations, closing, pricing, terms, paperwork, guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Monitor competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state, provincial, or federal laws.
Approve customer discounts.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with company policies.
Maintain sales rooms and offices in a clean and orderly condition to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state, provincial, and local regulations.