Sales Liaison

ZERO ZONE INC•North Prairie, WI

113d•$50,000 - $56,000

About The Position

The Sales Liaison facilitates inside and outside sales operations by coordinating with internal resources. Reporting to the Director of Retail / Industrial Sales, this role uses knowledge of internal workflows to support the sales process through accountability and communication. As the primary contact for customer status inquiries, the Sales Liaison connects customers with internal teams to improve response times and the customer experience, working across the Systems, Case, and Service divisions.

Requirements

Associate’s degree in business administration.
At least 5 years of relevant experience in account management, inside sales, or customer service.
Understanding of ERP (IFS) workflows and external customer portals.
Advanced understanding of Microsoft products, including Excel and PowerPoint.
Foundational understanding of commercial refrigeration or HVAC systems.
Intermediate understanding of project management principles.
Ability to communicate with cross-functional teams.
Ability to hold internal and external parties accountable professionally.
Maintain a positive work attitude and communicate in a way that supports good relationships with customers, clients, coworkers, and supervisors.
Wear safety-toe shoes and safety glasses in production areas.

Responsibilities

Facilitate customer inquiries related to Service Division parts work orders, including fulfillment and shipping status.
Facilitate customer inquiries related to Service and Warranty work orders, including dispatching and claim status.
Facilitate customer inquiries related to Installation Operations work orders, including damage claims.
Communicate the status of parts, service, and customer requests to the appropriate Account Manager and/or Regional Sales Manager.
Monitor drawing status and request updated drawings from the Engineer of Record (EOR) when necessary.
Hold internal parties accountable to shipping and delivery deadlines and communicate appropriate updates to customers.
Use internal resources to provide answers to technical questions when the answers are not immediately available.
Perform other duties as assigned.

Benefits

Vacation and personal hours available after 30 days.
Competitive wages.
Comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, AD&D, HSA/FSA, and EAP.
401(k) and profit sharing.
10 paid holidays.
Flexible schedules.
Casual dress code.
Wellness programs and incentives.
Steel-toe reimbursement.
Employee engagement programs.
One-time home computer reimbursement.