Field Sales Liaison

Elusa Health•Maitland, FL

About The Position

The Field Sales Liaison serves as the communication lead between Elusa Health’s Operations team and its pharmaceutical partner clients. The role leads communications, sales support, access education, and real-time interaction with pharmaceutical and biopharmaceutical clients’ field sales representatives. The position responds to field team inquiries about patient services vendors, program offerings, and services, including specialty pharmacies and copay assistance. It coordinates with vendors to obtain responses, supports and participates in live sales-team training, joins vendor status calls, and works with internal and external partners to help ensure a seamless patient experience in escalated cases. The liaison also contributes subject matter expertise to field-training content and initiatives. The role requires strong communication, presentation, organizational, analytical, and relationship-building skills; the ability to manage time-sensitive client requests, work independently and under pressure, and maintain strict confidentiality, including HIPAA-related patient confidentiality. The position reports to the Program Manager, with accountability to the Director of Operations.

Requirements

Four years of experience and a strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
Excellent verbal and written communication skills and effective presentation skills.
Ability to handle real-time client requests and set expectations accordingly.
Strong organizational, time-management, and business-protocol skills.
Proven leadership capabilities, problem-solving and decision-making skills, and ability to think on one’s feet and suggest alternatives and solutions.
Research and analytical skills and the ability to work independently with minimal supervision.
Ability to work objectively and effectively with a diverse group of people.
Ability to work well under pressure and handle responsibilities in a time-sensitive manner.
Adaptability and ability to shift focus based on company, client, and business needs.
Ability to maintain a high level of confidentiality regarding HIPAA-protected patient information and client and company information.
Strong verbal and written communication, computer/data-entry/software proficiency, interpersonal and relationship-building skills, self-discipline, proactiveness, and attention to detail.

Nice To Haves

Bachelor’s degree or evidence of continual work toward a degree is strongly preferred; a degree may be required for some client programs and needs.
Strong background managing healthcare provider and patient communications.
Direct pharmaceutical interaction.

Responsibilities

Respond to incoming Field Sales team inquiries about Patient Services vendors, program offerings, and services, including Specialty Pharmacies and Copay assistance.
Work with current vendors as needed to obtain appropriate responses for the Field Sales team.
Facilitate and participate in live training sessions with the Sales team on Patient Services.
Participate in weekly and monthly status update calls with vendor partners.
Work with internal and external partners to support a seamless patient experience in escalated cases.
Contribute subject matter expertise to field-training content development and training initiatives related to the program’s patient services.
Perform other duties as assigned by the Program Manager and/or Director(s) of Operations and Performance.
Communicate effectively, listen, and ask clarifying questions when needed.
Plan and organize work, ensure its completion, and meet productivity requirements and deadlines.
Follow timekeeping procedures and obtain advance supervisor approval for overtime when applicable.
Communicate with the direct supervisor about lateness, absences, emergencies, and requests for time off.
Represent the organization professionally and demonstrate initiative to improve processes and relationships.