Sales Lead - Chico's

Chico's FAS, Inc.•Gaffney, SC

14d

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while supporting a workplace where team members can learn and grow. This position may be found across multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates in sales, inventory receipt, cash reconciliation, and customer service; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach team members in product knowledge, locate fulfillment, and selling.
Promote a shared vision and core values, encourage inclusive collaboration, and communicate with store teams and Store Management to lead positive change.
Seek developmental opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and a cohesive omnichannel customer experience.
Model sales expectations, communicate product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs.
Build and maintain a customer following through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure an efficient register experience and stay current on payment, coupon, return, exchange, security, and other applicable operational policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.