Sales Lead - Chico's

Chicos Fas•Bowling Green, KY

6d•Onsite

About The Position

The Sales Lead supports store Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver great customer experiences and maximize profitability while supporting a team environment focused on styling, learning, and growth. The Sales Lead may work across multiple brands, and some duties may vary by brand. The position helps lead store operations, sales performance, team development, and customer service. It includes supervising associates, supporting merchandise and cash-handling processes, coaching the sales team, and ensuring adherence to company policies and standards. The role also requires regular attendance and a flexible schedule that includes nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to climb frequently for 34–66% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise-flow processes.
Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Stay informed about current sales and promotions and present merchandise in accordance with current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge for online and in-store merchandise, locate fulfillment, and selling.
Model company values and inspire the store team around a shared vision; encourage inclusive and collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change, and seek feedback and development opportunities to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate products suited to their needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, return, exchange, and security policies.
Ensure consistent client communication through customer books, rewards program participation, and customer-capture sign-ups.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, and provide coaching as needed.
Provide feedback to the Store Manager for associate performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.