Sales Lead - Chico's

Chico's FAS, Inc.•Lubbock, TX

12d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a positive environment where team members can work, learn, and grow. The Sales Lead helps lead store operations and sales performance, oversees basic operational activities, and supports the development and engagement of store associates. The position models the Most Amazing Personal Service (MAPS) principles and standards and helps provide a cohesive omnichannel experience. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical ability to walk and stand constantly (67–100% of an 8-hour shift).
Physical ability to lift up to 50 pounds occasionally (1–33% of an 8-hour shift).
Physical ability to climb frequently (34–66% of an 8-hour shift).

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Establish and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash-receipt reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate and coach the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach the selling team on product knowledge for online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, model core values, and promote a shared vision and inclusive, collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change, and seek development opportunities and feedback to build leadership skills.
Model, teach, and promote MAPS principles and standards to provide a cohesive omnichannel customer experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate or obtain items that meet their needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure fast, efficient register service and remain current on payment, coupon acceptance, return and exchange, security, and other applicable operating policies.
Ensure consistent client communication through use of the customer book, rewards program participation, and customer sign-up capture.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.