Sales Lead - Chico's

Chico's FAS, Inc.•Clearwater, FL

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with the company’s values and guiding principles at the forefront of store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a workplace where teams can learn and grow. The Sales Lead performs and oversees store operations, supports and coaches associates, drives sales and productivity, and helps maintain merchandise, service, and operational standards. The position also supports team development, customer relationship building, and consistent execution of company policies and training.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to support floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain merchandise handling, presentation, and loss-prevention standards, along with other duties directed by Management.
Motivate the sales team to meet sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge, including online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Model core values, inspire the store team, and promote a shared vision and inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change, and seek feedback and personal development opportunities to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate products suited to their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience while following relevant payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent customer communication through the customer book, rewards program participation, and customer-capture sign-up.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.