Sales Lead - Chico's

Chico's FAS, Inc.•Holladay, UT

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role contributes to a strong customer experience and store profitability while helping the team learn and grow. Duties may vary by brand. This position is listed for Chico’s at location 0397 Creekside; the posting notes that the position applied for may not currently be open.

Requirements

High school diploma or equivalent.
At least 1 year of retail or sales management experience is preferred.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, or customer services; use weekly schedules to provide floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach the selling team in product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote shared goals, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to improve leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, including a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast, efficient register experience and maintain current knowledge of payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer capture sign-ups.
Support and follow up on training programs and seminars.
Help develop store associates by interpreting Key Performance Indicator reports, coaching as needed, and providing performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.