Sales Lead - Chico's

Chico's FAS, Inc. • Coral Gables, FL

12d • Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while contributing to a positive environment for teams to work, learn, and grow.

The Sales Lead supports daily store operations, sales performance, team development, and customer service. Responsibilities include overseeing operational activities, coaching associates, maintaining merchandise and loss-prevention standards, and fostering an inclusive, high-performing team. The position may be found across multiple brands, and some duties may vary by brand.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• At least 1 year of retail or sales management experience is preferred.

Responsibilities

• Set and communicate expectations and hold the store team and self accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
• Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
• Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
• Train and coach the selling team on product knowledge for online and in-store products; assist with locate fulfillment and selling.
• Model core values and inspire the store team around a shared vision; promote inclusive, collaborative problem solving.
• Communicate with store teams and Store Management to lead positive change, and seek development opportunities and feedback to build leadership skills.
• Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
• Use sales techniques and product knowledge to recommend merchandise or help customers locate or obtain items that fit their needs and desires.
• Build and maintain customer relationships through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns and a fast, efficient register experience; stay current on payment, coupon, return, exchange, security, and other operational policies.
• Ensure consistent client communication through use of the customer book, rewards program participation, and customer sign-up capture.
• Support, implement, and follow up on training programs and seminars.
• Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
• Recognize and reward outstanding performance to drive associate and team engagement.
• Ensure the Store Team follows employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager to request assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED