Sales Lead - Chico's

Chico's FAS, Inc.•Friendswood, TX

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a positive environment for team members to work, learn, and grow. The Sales Lead oversees sales and basic store operations, helps develop and motivate associates, and supports customer service across store and online channels. The position may be found in multiple brands, and some duties may vary by brand. The role requires a flexible schedule, including nights, weekends, and holidays, and regular attendance to ensure adequate coverage. Applications may be reviewed for current or future openings; the position applied for may not currently be open.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Establish and communicate clear expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash receipt reconciliation, and customer services; use weekly schedules to ensure floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties as directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the selling team on product knowledge for online and in-store offerings, and assist with locate fulfillment and selling.
Promote a shared vision and model core values while encouraging inclusive, collaborative problem-solving.
Communicate with store teams and Store Management to help lead positive change; seek developmental opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Demonstrate sales expectations through sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and ensure timely resolution of customer concerns.
Ensure a fast and efficient register experience and remain current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent client communication through customer books, rewards program participation, and customer capture sign-ups.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.