Sales Lead - Chico's

Chico's FAS, Inc.•Salt Lake City, UT

13d•Onsite

About The Position

The Sales Lead supports store Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on delivering a strong customer experience and maximizing profitability while helping create a workplace where team members can learn and grow. The Sales Lead supports daily store operations, sales performance, merchandise presentation, loss prevention, and team development. The position also helps provide consistent service across in-store and omnichannel experiences, supports associate training and engagement, and assists Management with employment practices and policies. Duties may vary by brand, and other duties may be assigned. This role requires regular attendance and a flexible schedule that includes nights, weekends, and holidays. Physical requirements include constant walking and standing, occasional lifting of up to 50 pounds, and frequent climbing during an eight-hour shift.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least one year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Motivate and inspire the store team, model core values, promote a shared vision, and encourage inclusive and collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change; seek developmental opportunities and feedback to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure an efficient register experience and maintain current knowledge of payment, coupon, return and exchange, security, and other applicable operating policies.
Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for associate performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.