Sales Lead - Chico's

Chico's FAS, Inc.•Brighton, MI

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role contributes to an excellent customer experience and store profitability while helping create a workplace where team members can work, learn, and grow. The Sales Lead helps drive results by setting and communicating expectations, supporting store operations, supervising associates, ensuring adequate floor coverage, maintaining merchandise and loss-prevention standards, and motivating the sales team to meet sales and productivity goals. The role also trains and coaches associates in product knowledge, selling, and locate fulfillment. The position helps build a high-performing team by modeling core values, encouraging collaboration, communicating with store teams and Management, and seeking feedback to develop leadership skills. It promotes the Most Amazing Personal Service (MAPS) principles and an omni-channel customer experience, builds customer relationships through clienteling and wardrobing, resolves customer concerns, and supports efficient register operations and customer communication. The Sales Lead supports training programs and associate development, interprets KPI reports, provides coaching and performance feedback to the Store Manager, recognizes team achievements, and helps ensure adherence to employment practices and policies. Other duties may be assigned, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

1+ year of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
Train and coach the selling team on product knowledge for online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, promote a shared vision, and model core values.
Promote an inclusive and collaborative approach to problem solving.
Communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote MAPS principles and standards and a cohesive omni-channel experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure fast and efficient register service and remain current on payment, coupon, return, exchange, security, and other applicable operational policies.
Ensure consistent customer communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.