Sales Lead - Chico's

Chicos Fas•Brighton, MI

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while supporting a positive environment for teams to work, learn, and grow. The Sales Lead helps oversee store operations, team performance, customer service, training, and talent development. The position may be found in multiple brands, and some duties may vary by brand. Regular attendance is essential, and the role requires a flexible schedule that may include nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand and walk constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates performing sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Inspire and motivate the store team, model core values, promote an inclusive and collaborative approach to problem solving, and communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omni-channel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent client communication through customer book use, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.