Sales Lead - Chico's

Chicos Fas•Montgomery, AL

6d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role supports a great customer experience and maximum profitability while helping foster a workplace where team members can work, learn, and grow. The Sales Lead helps drive store results and daily operations, leads and develops associates, and models customer service and selling standards. Responsibilities include supporting store coverage, merchandising, inventory and cash-related activities, training, coaching, customer engagement, and adherence to employment practices and company policies. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

One or more years of retail or sales management experience is preferred.

Responsibilities

Communicate clear expectations and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, and customer services.
Use weekly schedules to support appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Model core values, inspire the store team, promote a shared vision, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
Model sales expectations, communicate product knowledge, recommend merchandise, and help customers locate or obtain items based on their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; stay current on payment, coupon, return, exchange, security, and other applicable operating policies.
Ensure consistent customer communication through use of the customer book, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.