Sales Lead - Chico's

Chico's FAS, Inc.•Waterloo, NY

10d•$17 - $21

About The Position

The Sales Lead, also referred to as Associate Lead, supports store management with general store operations to deliver a strong customer experience and maximize profitability. The role performs sales and register transactions, supports and supervises associates, and helps maintain store standards across customer service, sales, inventory, cash handling, merchandise presentation, and loss prevention. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Ability to travel to stores throughout the district.
Ability to communicate with customers; stand and maneuver on the sales floor and in the stockroom; operate a register; lift and carry up to 50 pounds; handle and fold merchandise; climb, reach, push, and pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 2 years of prior retail or sales management experience is preferred.

Responsibilities

Promote customer service by ensuring associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Perform cash handling and reporting, price changes, merchandise handling, opening and closing duties, and review and submit time sheets and payroll documents as appropriate.
Monitor associate sales activity and productivity, communicate performance, and motivate and train associates.
Maintain awareness of customers to improve service and reduce security risks; follow operational policies for payments, exchanges, and security practices.
Stay current on sales and promotions and present and display merchandise according to current promotions and standards.
Support and administer the receipt and dispatch of inventory and supplies according to company policy.
Supervise associates performing sales, inventory receipt, cash reconciliation, and customer service activities.
Prepare weekly schedules to provide appropriate sales-floor coverage within fiscal guidelines.
Model sales expectations by using selling techniques, communicating product knowledge, recommending merchandise, and helping customers locate items suited to their needs.
Build and maintain a customer following through clienteling and wardrobing.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by management.
Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Perform other duties as assigned.