Sales Lead - Chico's

Chicos Fas•Maple Grove, MN

4d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability by overseeing store operations, motivating and coaching the sales team, and meeting personal and team sales goals. The Sales Lead also helps build a high-performing, inclusive team and supports associate development and engagement.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer service.
Use weekly schedules to help ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain merchandise handling, presentation, and loss-prevention standards, and perform other duties as directed by Management.
Motivate the sales team to meet sales and productivity goals while also meeting personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote shared goals, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change, and seek feedback and development opportunities to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate products that meet their needs.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, return, exchange, and security policies.
Ensure consistent client communication through customer books, rewards participation, and customer sign-up capture.
Support and follow up on training programs and seminars; assist with associate development, interpret KPI reports, and provide coaching as needed.
Provide feedback to the Store Manager for associate performance appraisals and evaluations.
Recognize and reward outstanding performance to promote associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.