Sales Lead - Chico's

Chico's FAS, Inc.•Clearwater, FL

13d

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while contributing to a positive environment where teams can work, learn, and grow. The Sales Lead helps oversee store operations and sales performance, coaches and develops associates, and models customer service standards. Responsibilities include supporting staffing and floor coverage, maintaining merchandise and loss-prevention standards, meeting sales goals, and ensuring consistent customer communication and an efficient register experience. Duties may vary among the company's brands.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team in product knowledge for online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, promote a shared vision, and model core values.
Promote an inclusive, collaborative approach to problem solving.
Communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Model sales expectations using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure a fast, efficient register experience and remain current on payment, coupon, return and exchange, security, and other applicable operational policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.