Intimissimi Seasonal Sales Lead FT at its Willowbrook, NJ - IX87 location
About The Position
The Sales Lead provides a superior level of customer service while helping increase conversion, client retention, and store revenue, and inspiring brand loyalty. The role develops new clients and turns walk-in traffic into brand ambassadors by creating interest in products, offering personalized fashion advice, and maintaining a high level of professionalism. The Sales Lead works with the store team, mentors teammates, and reports to store leadership. The role supports daily store operations, including replenishment, seasonal markdowns, visual and housekeeping standards, stock management, and store and individual KPI tracking. It also involves using the POS system, handling email, and completing opening and closing procedures. Sales Leads are expected to help maintain a clean and organized sales floor, fitting rooms, cash desk, and backroom, including completing daily cleaning tasks. The position offers hands-on learning and development in guest experience, store operations, business acumen, visual merchandising, and stock management. Depending on experience and performance, Sales Leads may be selected to support new store openings across the U.S.
Requirements
- Eligibility to work in the U.S. for any employer.
- High school graduate or equivalent.
- Minimum 1–2 years of experience in customer service and contemporary retail is preferred.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
- Enjoy working with a team and connecting with guests in a lively store environment.
Responsibilities
- Build genuine client relationships through thoughtful and consistent outreach.
- Proactively provide service that exceeds client expectations and supports a memorable shopping experience.
- Communicate with clients verbally and in writing, capture customer information, and conduct follow-up by phone and written contact.
- Manage the client book, including following up about the shopping experience and product-care questions.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Learn product features and benefits and use fashion expertise to maximize sales opportunities and support teammates.
- Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
- Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
- Support visual standards and maintain store cleanliness and housekeeping, including cleaning shelves, fixtures, glass, mirrors, floors, sinks, shared areas, and trash receptacles.
- Operate the POS system, use email, and complete opening and closing procedures.
- Mentor teammates and provide training to new colleagues, potentially including cross-department functions.
- Collaborate with store leadership and colleagues to implement sales strategies, meet commercial goals, and deliver high-quality customer service.
- Be available to support new store openings across the U.S. if selected based on experience and performance.
- Participate in nationwide contests across Oniverse locations.
Benefits
- Paid sick time
- Referral bonus
- Employee discount
- Free uniform
- Monthly bonus based on budget achievement, store volume, and location
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
