Sales Lead -White House Black Market

Chicos Fas•Wilmington, NC

8d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role contributes to an excellent customer experience and maximum profitability while helping create a positive place for teams to work, learn, and grow. The Sales Lead drives sales and productivity results, supports store operations, helps build and develop a high-performing team, and delivers a cohesive omnichannel customer experience. The role may appear across multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

One or more years of retail or sales management experience is preferred.
College students are welcome.

Responsibilities

Establish and communicate clear expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Model company values, promote a shared vision, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change, and seek feedback and development opportunities to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards to provide a cohesive omnichannel experience.
Model sales expectations, use selling techniques and product knowledge, and recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure an efficient register experience and maintain knowledge of payment, coupon, return, exchange, security, and other operational policies.
Promote consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.