Sales Lead - White House Black Market

Chicos Fas•Atlanta, GA

15h•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role contributes to a great customer experience and store profitability while helping create a positive environment for teams to work, learn, and grow. The Sales Lead helps drive sales and productivity, oversees day-to-day operational activities, and develops and motivates associates. The position models and promotes the Most Amazing Personal Service (MAPS) principles, supports an omni-channel customer experience, and assists with training, coaching, and team engagement. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Model company values and inspire the store team around a shared vision; promote inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change, and seek feedback and development opportunities to build leadership skills.
Model, teach, and promote MAPS principles and standards and provide a cohesive omni-channel customer experience.
Demonstrate sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure an efficient register experience and keep current on payment, coupon, return and exchange, security, and other applicable operating policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates; interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.