Sales Lead - White House Black Market

Chicos Fas•Norcross, GA

10d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role supports a great customer experience and maximum profitability while helping create a workplace where team members can work, learn, and grow. The Sales Lead helps drive store results, maintain operational and merchandise standards, coach and develop associates, and deliver a consistent omnichannel customer experience. The position may be found in multiple brands, and some duties may vary by brand. Applications may be reviewed when an opening becomes available; the position applied for may not currently be open.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

One or more years of retail or sales management experience is preferred.

Responsibilities

Establish and communicate clear expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Model core values, inspire the store team, encourage collaborative problem solving, and communicate with store teams and Store Management to support positive change.
Seek personal development opportunities and feedback to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate or obtain items that meet their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other applicable operational policies.
Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.