Sales Associate - White House Black Market

Chicos Fas•Wilmington, NC

8d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role focuses on delivering a great customer experience and supporting store profitability through sales, product knowledge, customer service, merchandising, and operational tasks. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

College students are welcome.
Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other Management-directed duties.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable payment, coupon, return, exchange, security, and operational policies.
Reinforce buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling and wardrobing, and communicate with clients using the customer book.
Know current product fit and style assortment offerings in-store and online.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
Help maintain boutique cleanliness and organization.
Promote an inclusive and collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.