Sales Associate - White House Black Market

Chicos Fas•Raleigh, NC

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability. Responsibilities and duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable policies and procedures for payments, coupons, returns, exchanges, security, and other operations.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Sign customers up for the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style assortment offerings in store and online.
Communicate consistently with clients using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Pursue personal development opportunities and solicit feedback.
Perform other duties as assigned.