Sales Associate - White House Black Market

Chicos Fas•Atlanta, GA

20h•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on delivering a great customer experience and supporting store profitability through sales, service, merchandising, and operational tasks. The position may be found across multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques, communicating product knowledge, and recommending or locating merchandise based on customer needs.
Maintain knowledge of current sales, promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience and follow applicable policies for payments, coupons, returns, exchanges, and security practices.
Reinforce buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling and wardrobing, and communicate with clients using the customer book.
Maintain knowledge of current product fit and style assortment offerings in store and online.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, and signage placement as directed.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.