Sales Associate - White House Black Market

Chicos Fas•Coconut Creek, FL

4d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role focuses on delivering a great customer experience while supporting store profitability. The Sales Associate helps customers find merchandise, shares product knowledge, supports sales goals, and contributes to store presentation, operations, and teamwork.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales and promotions, and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, including a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience and follow applicable payment, coupon, return, exchange, security, and operational policies.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain a customer following through clienteling and wardrobing.
Maintain knowledge of current product fit and style offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and well stocked.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Pursue personal development opportunities and seek feedback.
Perform other duties as assigned.