Sales Associate - White House Black Market

Chicos Fas•Cumming, GA

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability. The position may be found in multiple brands, and some duties may vary by brand. The Sales Associate contributes to sales, customer service, store operations, visual presentation, and teamwork. The role also requires flexible scheduling, including nights, weekends, and holidays, and includes the physical requirements described in the posting.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand and walk constantly, 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, 1–33% of an 8-hour shift.
Ability to climb frequently, 34–66% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques, communicating product knowledge, recommending merchandise, and locating or obtaining products based on customer needs.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience and follow applicable policies for payments, coupons, returns, exchanges, and security.
Reinforce purchasing decisions at checkout and meet add-on goals, including gift card sales.
Sign customers up for the rewards program.
Build and maintain a customer following through clienteling and wardrobing.
Maintain knowledge of current product fit and style assortment offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.