Sales Associate - White House Black Market

Chicos Fas•Appleton, WI

7d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability through sales, product knowledge, customer service, operational support, and teamwork. This position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical requirement: constant walking and standing for 67–100% of an 8-hour shift.
Physical requirement: occasional lifting of up to 50 lbs. for 1–33% of an 8-hour shift.
Physical requirement: frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable policies and procedures for payments, coupons, returns, exchanges, and security.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain a customer following through clienteling and wardrobing; maintain consistent client communication using the customer book.
Know current product fit and style assortments available in-store and online.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment and visual directives, including floor sets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.