Sales Associate - White House Black Market

Chicos Fas•Pittsburgh, PA

4d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on creating a great customer experience and maximizing profitability by meeting sales goals, sharing product knowledge, maintaining store standards, and supporting operational activities. The Sales Associate contributes to a styling and social experience that helps customers feel beautiful and works collaboratively to support an inclusive, customer-focused team.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical ability to walk and stand constantly (67–100% of an 8-hour shift), lift up to 50 pounds occasionally (1–33% of an 8-hour shift), and climb frequently (34–66% of an 8-hour shift).

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience and follow applicable policies for payments, coupons, returns, exchanges, and security practices.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain a customer following through clienteling and wardrobing; maintain client communication using the customer book.
Know current product fit and style assortments available in store and online.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as assigned.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.