Sales Lead - White House Black Market

Chicos Fas • Miami, FL

4d

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a positive environment for teams to work, learn, and grow.

The Sales Lead supports store operations, sales performance, team development, and customer service. Responsibilities include overseeing opening and closing duties and merchandise flow, supervising associates, helping maintain appropriate floor coverage, and ensuring store standards and policies are followed. The role models and teaches the company’s Most Amazing Personal Service (MAPS) principles, builds customer relationships through clienteling and wardrobing, and coaches associates to meet sales and productivity goals.

This position may be found in multiple brands, and some duties may vary by brand. Regular attendance is essential. A flexible schedule that includes nights, weekends, and holidays is required. The position requires frequent walking and standing, occasional lifting of up to 50 pounds, and frequent climbing.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to communicate with customers.
• Regular attendance is essential to ensure adequate coverage and meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to walk and stand constantly during 67–100% of an 8-hour shift.
• Ability to lift up to 50 pounds occasionally during 1–33% of an 8-hour shift.
• Ability to climb frequently during 34–66% of an 8-hour shift.

Nice To Haves

• At least 1 year of retail or sales management experience is preferred.

Responsibilities

• Establish and communicate clear expectations, holding the store team and self accountable for brand, performance, and behavior standards.
• Perform and oversee operational activities, including opening and closing duties and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
• Use weekly schedules to ensure proper sales-floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
• Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
• Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
• Train and coach the selling team on product knowledge for online and in-store merchandise, as well as locate fulfillment and selling.
• Promote a shared vision and core values, encourage inclusive and collaborative problem solving, and communicate with store teams and Store Management to lead positive change.
• Seek personal development opportunities and feedback to build leadership skills.
• Model, teach, and promote MAPS principles and standards and a cohesive omnichannel customer experience.
• Use selling techniques and product knowledge to recommend merchandise or help customers locate or obtain products that meet their needs.
• Build and maintain customer relationships through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, return, exchange, and security policies.
• Ensure consistent client communication through customer books, rewards-program participation, and customer-capture sign-ups.
• Support, implement, and follow up on training programs and seminars.
• Assist with associate development, interpret KPI reports, coach associates, and provide performance feedback to the Store Manager.
• Recognize and reward outstanding employee performance to support associate and team engagement.
• Ensure the Store Team adheres to employment practices and policies.
• Perform other duties as assigned.

Benefits

• Accommodation is available to applicants with disabilities during the application process; applicants may contact their local Store Manager to request assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED