Sales Lead White House Black Market

Chicos Fas•Tuscaloosa, AL

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a workplace where team members can learn and grow. The Sales Lead oversees store operations and sales activities, helps maintain merchandise and presentation standards, and motivates and coaches the sales team to achieve sales and productivity goals. The role also models customer-service practices, supports associate development and engagement, and helps ensure compliance with employment practices and store policies. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Physical ability to walk and stand constantly for 67–100% of an 8-hour shift.
Physical ability to lift up to 50 pounds occasionally, 1–33% of an 8-hour shift.
Physical ability to climb frequently, 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to achieve assigned sales and productivity goals, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Promote a shared vision, model core values, encourage inclusive problem solving, and communicate with store teams and Store Management to support positive change.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend merchandise or help customers locate products that meet their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Keep current on and follow policies for payments, coupon acceptance, returns and exchanges, security, and other applicable operations.
Ensure consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret key performance indicator reports, coach as needed, and provide performance feedback to the Store Manager.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Seek personal development opportunities and solicit feedback to build leadership skills.
Perform other duties as assigned.