Sales Lead - Soma

Chicos Fas•Mt Juliet, TN

4d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role helps deliver an excellent customer experience and maximize profitability while supporting a positive environment for teams to learn and grow. The Sales Lead drives results by communicating expectations, holding the team accountable to performance standards, overseeing basic store operations, and helping ensure appropriate floor coverage. The role motivates and develops associates through training, coaching, and feedback; supports sales and productivity goals; and maintains standards for merchandise presentation, handling, and loss prevention. The Sales Lead models and promotes the Most Amazing Personal Service (MAPS) principles and an integrated omnichannel customer experience. This includes assisting customers with merchandise selections, building customer relationships through clienteling, resolving concerns, and supporting efficient register operations and consistent customer communications. The role also supports training programs, associate development and engagement, and compliance with employment practices and policies. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to help ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Promote an inclusive, collaborative approach to problem solving and communicate with store teams and Store Management to lead positive change.
Model, teach, and promote MAPS principles and standards, offering a cohesive omnichannel experience.
Assist customers with merchandise recommendations and selections, and build customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Ensure the team follows applicable policies for payments, coupons, returns, exchanges, security practices, and other operations.
Support consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
Support and follow up on training programs and seminars.
Assist with associate development, interpret KPI reports, deliver coaching as needed, and provide performance feedback to the Store Manager.
Recognize and reward outstanding employee performance to support associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Seek personal development opportunities and solicit feedback to build leadership skills.