Sales Lead - Soma

Chicos Fas•Charlotte, NC

4d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver excellent customer experiences and maximize profitability while contributing to a high-performance, inclusive team environment. The Sales Lead supports daily store operations, including opening and closing, merchandise flow, sales-floor coverage, customer service, and register operations. The position motivates and coaches associates, supports training and development, helps achieve sales and productivity goals, and contributes to associate engagement and adherence to employment practices and policies. The role may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, 1–33% of an 8-hour shift.
Ability to climb frequently, 34–66% of an 8-hour shift.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Promote a shared vision and core values, encourage inclusive and collaborative problem solving, and communicate with store teams and Store Management to lead positive change.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and deliver a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise suited to customer needs and desires.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Keep current on policies for payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
Ensure consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
Support and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding employee performance to drive associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Seek personal development opportunities and solicit feedback to build leadership skills.
Perform other duties as assigned.