Sales Lead - Soma

Chicos Fas•Cherry Hill, NJ

4d•Onsite

About The Position

The Sales Lead supports management in the general operations of the store to provide a strong customer experience and maximize profitability. The role performs sales and register transactions and helps oversee associates, store operations, inventory, merchandise presentation, and customer service. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Ability to travel to stores throughout the district.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers; stand and maneuver on the sales floor and in the stockroom; operate a register; lift and carry 50 pounds; handle and fold merchandise; and climb, reach, push, and pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 2 years of prior retail or sales management experience preferred.

Responsibilities

Ensure associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Perform store operations, including cash handling and reporting, price changes, merchandise handling, and opening and closing duties; review and submit payroll documentation as appropriate.
Monitor associate sales activity and productivity, communicate performance, and motivate and train associates.
Maintain awareness of customers to improve service and reduce security risks; follow operational policies for payments, exchanges, and security.
Stay informed about current sales and promotions and present merchandise according to promotional plans and standards.
Support the receipt and dispatch of inventory and supplies according to company policy.
Supervise associates working in sales, inventory receipt, cash reconciliation, and customer services.
Prepare weekly schedules to provide appropriate floor coverage within fiscal guidelines.
Model sales expectations by using sales techniques and product knowledge to recommend or locate merchandise that meets customer needs.
Build and maintain customer relationships through clienteling and wardrobing.
Maintain standards for merchandise handling and presentation, loss prevention, and other management-directed duties.
Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
Assist with associate development; interpret key performance indicator reports, coach associates, and provide performance feedback to the Store Manager.
Perform other duties as assigned.