Part-Time Sales Lead - Soma

Chicos Fas•Akron, OH

3d•Onsite

About The Position

The Associate Lead supports store management in general operations to help ensure a great customer experience and maximum profitability. The role performs sales and register transactions and supports customer service, store operations, associate supervision and development, merchandising, inventory, and scheduling. This position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Ability to travel to stores throughout the district.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers, stand and maneuver on the sales floor and in the stockroom, operate a register, lift and carry up to 50 pounds, handle and fold merchandise, climb, reach, and push or pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 2 years of prior retail or sales management experience is preferred.

Responsibilities

Promote customer service by ensuring associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Perform basic store operations, including cash handling and reporting, price changes, merchandise handling, and opening and closing duties; review timesheets and payroll documentation for accuracy and submit them as appropriate.
Monitor associate sales activities and productivity, communicate performance, and motivate and train associates.
Maintain awareness of customers to improve service and reduce security risks; stay current on payment, exchange, and security policies.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Support and administer the receipt and dispatch of inventory and supplies according to company policy.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services.
Prepare weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Model sales expectations by using sales techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties as directed by management.
Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
Assist with associate development; interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Perform other duties as assigned.