Sales Lead - Soma

Chicos Fas•Corpus Christi, TX

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role contributes to excellent customer experiences and store profitability while helping create a positive place for teams to work, learn, and grow. The Sales Lead helps direct store operations, including opening and closing, merchandise flow, sales-floor coverage, and supervision of associates. The role motivates and develops the sales team, supports training and coaching, and models customer-service standards. The Sales Lead also assists with associate development, engagement, policy compliance, and performance feedback to the Store Manager. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise-flow processes, and other basic operational activities.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Model company values, inspire the store team, promote inclusive collaboration, and communicate with Store Management and store teams to support positive change.
Seek development opportunities and feedback to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, supporting a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; stay current on applicable payment, coupon, return, exchange, security, and operational policies.
Ensure consistent client communication through the customer book, rewards-program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret KPI reports, coach associates, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.