Sales Lead - Soma

Chicos Fas•Hagerstown, MD

7d•Onsite

About The Position

The Sales Lead (referred to in the position objective as Associate Lead) supports store management with general store operations to provide a strong customer experience and maximize profitability. The role performs sales and register transactions, supports and supervises associates, and helps maintain store operations, merchandise presentation, inventory, and loss-prevention standards. Duties may vary between brands.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Ability to travel to stores throughout the district.
Excellent customer service skills.
Knowledge of administrative aspects of store operations.
Ability to communicate with customers; stand and maneuver on the sales floor and in the stockroom; operate a register; lift and carry up to 50 pounds; handle and fold merchandise; climb, reach, push, and pull.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 2 years of prior retail or sales management experience is preferred.

Responsibilities

Promote customer service by ensuring associates greet and assist customers, and respond professionally and promptly to customer inquiries and complaints.
Perform store operations, including cash handling and reporting, price changes, merchandise handling, and opening and closing duties; review time sheets and payroll documentation for accuracy and submit as appropriate.
Monitor associate sales activities and productivity, communicate performance, and motivate and train associates.
Maintain awareness of customers to improve service and reduce security risks; follow operational policies for payments, exchanges, and security practices.
Stay informed about current sales and promotions and present and display merchandise according to promotions and standards.
Support and administer the receipt and dispatch of inventory and supplies according to company policy.
Supervise associates performing sales, inventory receipt, cash reconciliation, and customer services.
Prepare weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Model sales expectations using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by management.
Participate in and facilitate visual directives, including monthly store sets and merchandise replenishment.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Perform other duties as assigned.